How can I track my package?

To track your package sent by La Poste (Colissimo or tracked letter), simply use your tracking number, registered on your Noliju account, and go to the La Poste website to follow its delivery stages.

For all Express shipments, you can also track your delivery progress on the various corresponding websites using your tracking number found in your Noliju account.

To track your Mondial Relay parcel, simply have your tracking number ready and go to the website of Mondial Relay to track the different stages of delivery.

What are the normal delivery times?

France: 3 business days

Europe: 3-5 business days

Rest of the world: 5-10 business days

What are the possible delivery methods?

For delivery, we offer shipping with La Poste : by tracked letter or via Colissimo, an Express service if you are in a hurry or the Mondial Relay service for delivery to a relay point.

How can I change my delivery address before receiving my package?

For any change of delivery address, please contact us via our customer service email contact@noliju.com and provide us with your order number and your new address.

How can I change my address before placing my order?

Nothing could be simpler, I go to my Noliju account and click on ''View my addresses'' then on "Create a new address".

How do I find a Mondial Relay collection point?

You can find your parcel collection point by following this link: https://www.mondialrelay.fr/trouver-le-point-relais-le-plus-proche-de-chez-moi/ .

How to choose an eco-friendly parcel (Hipli or our compostable parcel)?

We've chosen to offer you a delivery service that reflects our values: respectful and committed. Choosing Hipli means making a meaningful gesture for the planet by reducing e-commerce packaging waste.

Choosing Hipli packaging means choosing recycled, traceable and reusable packaging (100 times ).

To help you make this choice, Noliju has decided to finance 50% of it, offering it to you for just €1! (instead of €2) And that's just for you!

How does it work? Select the Hipli package when placing your order for just €1!

- Receive your order in a Hipli package

- Fold the Hipli packaging to return it to the sender

- Drop the Hipli pouch in any mailbox.

To offer you another alternative, we provide plant-based packaging with every order, which is compostable.

Try first, pay later, how does it work?

Take advantage of our "5 days to try before you buy" service by Elyn!

We explain everything here: What is Elyn?

What payment methods are offered?

The payment step takes place after you have entered your contact details.

You can pay by credit card or PayPal account directly on the website. Payment by check is not accepted. You will need to provide your credit card number, expiration date, and security code (CV). You will then confirm your order. After confirming your payment, your order will be finalized.

I can't select a payment method, what should I do?

We recommend refreshing the page or restarting the order process. Your preferred payment method may not be available or there may be a problem with it.

How do I pay for my order via PayPal?

If you have a PayPal account, you can pay very easily and quickly with PayPal Express without having to re-enter all your personal information.

How do I get an invoice?

If you have placed an order, you will have the option to request your invoice by writing to us at contact@noliju.com and providing us with your order tracking number.

Are your payments secure?

Transactions carried out on the site are secured by the payment system of our partner, Atos.

All information exchanged to process the payment is encrypted using the SSL (Secure Socket Layer) protocol. This data cannot be detected, intercepted, or used by third parties. At no time does your financial data pass through our company's computer system.

How do I subscribe to the Noliju newsletter?

Sign up for our newsletter and be the first to know about our special offers! Plus, we'll give you a 10% discount on your next order after you sign up.

I am not receiving the newsletter even though I am subscribed to it, what should I do?

We advise you to check your spam folder or perhaps register with a different email address.

If the problem persists, please write to us at contact@noliju.com .

How do I use my promo code?

If you have a discount code, you will need to enter it in the "discount code" field provided for this purpose during the payment summary step after clicking the "Payment" button, then click the "Apply" button next to it. You will then see the discount applied to your order.

My promo code isn't working, what should I do?

We recommend writing it in capital letters, without spaces, and without copying and pasting. If the problem persists, please write to us at contact@noliju.com .

Are returns and exchanges possible with my gift card?

We do not offer refunds on gift cards. Only exchanges for other items of equal value are possible.

What is a pre-sale?

Pre-ordering is an eco-responsible sales method that allows us to offer you a unique piece before its production, based on photos or videos of our prototype. You then have one month to pre-order, and we will make your piece as soon as the pre-order period ends. This method allows us to produce just the right quantity to meet demand and avoid overstocking, which generates textile pollution.

Discover our pre-sale concept right here .

How do I pre-order an item?

You can participate in our presales via our " Presales" dropdown menu. In Go to our main menu, then select "Our upcoming presales" . The name of the current presale will be displayed in full at the top of the drop-down menu.

When will I receive my pre-ordered item?

At the end of the pre-sale, we'll launch production in our factory, which will manufacture your beautiful technical pieces as quickly as possible! We will, of course, keep you informed of the different stages throughout the process via email.

Generally, it takes 6 to 8 weeks after the pre-sale closes for you to receive your item made just for you.

What Covid standards are being used?

We adhere to current health and safety standards and pack your parcels while wearing gloves. All our surfaces are cleaned using disinfectant products.

All our clothes are clean and new.

Elyn, how does it work?

You have 5 days to try and test the quality of our products and only pay for what you keep.